Shipping Info
Shipping Info
At LOENOO, we work to process and ship your order as smoothly as possible.
Please review the shipping information below before placing your order.
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Order Processing Time
Most orders are processed within 24-48 business hours after payment is confirmed.
Processing time does not include weekends or holidays.
During busy seasons, promotions, or high-order periods, processing may take a little longer.
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Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for the tracking number to update after it is issued.
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Shipping Time
Shipping time may vary depending on your location, the shipping method, and the carrier.
Estimated delivery times are shown at checkout when available.
Unexpected delays may occur due to customs, weather, carrier issues, holidays, or other situations outside our control.
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Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
LOENOO is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information.
If you notice an address mistake after placing your order, please contact us as soon as possible.
Email: help@jilutina.com
Once an order has been processed or shipped, we may not be able to change the shipping address.
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Tracking Your Order
You can track your order using the tracking link sent to your email after shipment.
If your tracking has not updated for several days, please allow additional time or contact us for help.
Email: help@jilutina.com
Please include your order number when contacting us about tracking.
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Lost or Delayed Packages
If your package appears delayed, lost, or marked as delivered but you have not received it, please first check with your local carrier or delivery office.
You can also check with neighbors, household members, front desk staff, or building management.
If you still cannot locate your package, please contact us and we will do our best to assist you.
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Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country or region.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.
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Failed Delivery or Returned Packages
If a package is returned due to an incorrect address, failed delivery attempt, refusal, or failure to collect the package, additional shipping fees may apply.
Refunds may not include original shipping costs.
Please make sure your contact and shipping details are accurate before completing your order.
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Shipping Restrictions
Some products may not be available for shipping to certain countries or regions.
If we are unable to ship your order, we will contact you by email.
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Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us.
Email: help@jilutina.com
Please include your order number so we can help you faster.
We usually reply within 24-48 business hours.
Thank you for shopping with LOENOO.