Shipping Info
Shipping Info
Last Updated: June 23, 2026
At LOENOO, we work to process and ship your order as smoothly as possible.
Please review the shipping information below before placing your order.
Store Name: Loenoo
Website: https://loenoo.com
Order Processing Time
Most orders are processed within 1–2 business days after payment has been confirmed.
Processing time does not include weekends or public holidays.
During busy seasons, promotions, product launches, or periods of high order volume, processing may take slightly longer.
You will receive a confirmation email after your order has been placed successfully.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
Please allow several business days for the tracking number or carrier status to update after it has been issued.
A shipping confirmation means that your order has been prepared for transportation or transferred to the applicable shipping carrier.
Estimated Shipping Times
Estimated delivery times after shipment are:
United States: 7–12 business days
Canada: 8–15 business days
Australia: 8–15 business days
Shipping and delivery times are estimates and are not guaranteed.
Delivery may take longer because of customs processing, weather conditions, public holidays, carrier delays, transportation disruptions, address issues, high shipping volume, or other circumstances outside our reasonable control.
Shipping Fees
Shipping fees are calculated and displayed at checkout before payment.
The final shipping cost may depend on:
Your delivery destination
The number of items ordered
The weight or size of the package
The selected shipping method
Available shipping promotions
The final shipping fee and complete order total will be shown at checkout before you complete your payment.
Free Shipping Promotion
Free shipping is available on orders containing 3 or more eligible items when the promotional code below is entered at checkout:
FREE
The code must be entered correctly before payment is completed.
Unless otherwise stated, discounts and free-shipping promotions cannot be combined.
Promotional eligibility, conditions, product exclusions, and availability may change.
The final discount, shipping fee, and order total displayed at checkout will apply to the order.
Shipping Address
Please make sure your name, shipping address, apartment or unit number, postal code, contact information, and other delivery details are complete and accurate before placing your order.
Incorrect, incomplete, or outdated shipping information may cause delays, failed delivery attempts, additional charges, or returned packages.
If you notice an address error after placing your order, please contact us immediately.
Email: help@jilutina.com
Please include:
Your order number
The email address used at checkout
The original shipping address
The corrected shipping address
We will try to update the address before the order enters processing or shipment.
However, once an order has been processed, fulfilled, transferred to a carrier, or shipped, we may not be able to change the delivery address.
Tracking Your Order
You can track your order using the tracking link included in your shipping confirmation email.
Tracking information may not update immediately after shipment.
Carriers may require several business days to scan, transfer, and update a package in their tracking system.
If your tracking information has not updated for an extended period, please contact us.
Email: help@jilutina.com
Please include:
Your order number
Your tracking number
The email address used at checkout
A brief description of the tracking issue
Delayed Packages
Delivery delays may occur because of:
Customs processing
Weather conditions
Public holidays
Carrier congestion
Transportation disruptions
Incorrect or incomplete address information
Remote delivery locations
Unsuccessful delivery attempts
Please check the latest carrier tracking information before contacting us.
If the package has not moved for an extended period or has passed the estimated delivery period, contact us at:
Email: help@jilutina.com
We will review the available tracking information and do our best to assist you.
Packages Marked as Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first check:
Around your delivery location
With household members
With neighbors
With front desk staff
With building management
With your local carrier or delivery office
Some carriers may mark packages as delivered shortly before the package physically arrives.
Please allow a reasonable amount of time and contact the carrier directly for additional delivery details.
If you still cannot locate the package, contact us at:
Email: help@jilutina.com
Please include your order number and tracking information.
Lost Packages
If tracking information indicates that a package may be lost, please contact us.
Email: help@jilutina.com
We may need to review the tracking history or contact the applicable carrier before determining the available solution.
Depending on the circumstances and carrier investigation, an appropriate solution may include a replacement, refund, or other assistance.
Claims and investigations may require additional processing time.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or region.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Customers are generally responsible for customs duties, taxes, import fees, and other charges required by local authorities.
LOENOO does not control these charges and cannot guarantee the amount that may be assessed.
Customs processing may also delay delivery.
Failed Delivery and Returned Packages
A package may be returned because of:
An incorrect or incomplete shipping address
An invalid postal code
Repeated unsuccessful delivery attempts
Failure to collect the package
Refusal of delivery
An unavailable or restricted delivery location
If a package is returned for a reason not caused by LOENOO, additional shipping or handling fees may apply.
Where permitted by applicable law, reasonable shipping, return, or handling costs may be deducted from an applicable refund.
Original shipping fees may not be refundable unless the failed delivery was caused by LOENOO, the carrier acting on our behalf, or another circumstance for which we are legally responsible.
Refused Packages
Please contact us before refusing a delivery.
Refusing a package does not automatically qualify the order for a full refund.
A refused package may be subject to return shipping charges, customs charges, handling fees, or processing delays.
Any eligible refund will be reviewed after the package has been returned and inspected.
Shipping Restrictions
Some products or shipping services may not be available in certain countries, regions, territories, or remote locations.
We may be unable to ship an order because of:
Carrier restrictions
Customs regulations
Local import restrictions
Address limitations
Product restrictions
Unexpected transportation issues
If we are unable to ship your order, we will contact you by email and provide an appropriate solution.
Multiple Packages
Orders containing multiple items may sometimes be shipped in more than one package.
Packages from the same order may arrive on different dates and may have separate tracking numbers.
You will receive available tracking information for each shipment.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Email: help@jilutina.com
Please include your order number and the email address used at checkout.
We will try to assist before the order enters processing or shipment.
Changes and cancellations cannot be guaranteed after an order has been processed, fulfilled, or shipped.
Contact Us
If you have questions about shipping, delivery, address changes, or tracking, please contact our customer support team.
Store Name: Loenoo
Email: help@jilutina.com
Website: https://loenoo.com
Please include your order number so we can assist you more efficiently.
We usually respond within 1–2 business days.
Thank you for shopping with LOENOO.