FAQ

FAQ

Find quick answers about LOENOO orders, shipping, sizing, returns, and product care.

1. What is LOENOO?

LOENOO is a pet-inspired apparel brand made for people who love their dogs, cats, and companions like family.

We create soft everyday pieces with pet-inspired graphics, relaxed fits, and meaningful details.

2. How do I choose the right size?

Please check the size chart on each product page before placing your order.

If you are between two sizes, we usually recommend choosing the larger size for a more relaxed fit.

3. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

Once an order has been processed or shipped, we may not be able to make changes.

4. How long does order processing take?

Most orders are processed within 24–48 business hours.

During busy periods, processing may take a little longer.

5. How can I track my order?

After your order ships, you will receive a shipping confirmation email with tracking information.

You can also contact us with your order number if you need help checking your shipment.

6. What payment methods do you accept?

We accept major payment methods shown at checkout, such as credit cards and supported digital payment options.

All available payment options will appear before you complete your order.

7. What is your return policy?

If you are not satisfied with your order, please contact us within the return period shown in our Returns & Exchanges policy.

Items must be unused, unworn, unwashed, and in their original condition.

8. Can I exchange an item for another size?

Yes, size exchanges may be available if the item meets our exchange conditions and the requested size is in stock.

Please contact us with your order number before sending anything back.

9. How should I care for my LOENOO pieces?

We recommend washing with cold water, using a gentle cycle, and drying naturally when possible.

To protect the graphics and fabric, wash inside out and avoid high heat.

10. How can I contact LOENOO?

You can contact us by email at help@jilutina.com.

Please include your order number if your message is about an existing order.

We usually reply within 24–48 business hours.