FAQ
FAQ
Last Updated: June 23, 2026
Welcome to LOENOO.
Here are answers to common questions about orders, shipping, returns, sizing, payments, and customer support.
Store Name: Loenoo
Website: https://loenoo.com
How can I contact LOENOO?
You can contact our customer support team by email.
Email: help@jilutina.com
We usually respond within 1–2 business days.
What products does LOENOO sell?
LOENOO offers graphic T-shirts, pet-inspired designs, funny animal prints, collectible-style apparel, and casual everyday pieces.
Product availability, colors, sizes, and designs may vary.
How long does order processing take?
Most orders are processed within 24–48 business hours after payment has been confirmed.
Processing time does not include weekends or public holidays.
During busy periods, processing may take slightly longer.
How long does shipping take?
Estimated shipping times after an order has been shipped are:
United States: 7–12 business days
Canada: 8–15 business days
Australia: 8–15 business days
Delivery times are estimates and may vary because of customs processing, weather, holidays, carrier delays, address problems, or other circumstances outside our reasonable control.
How much does shipping cost?
Shipping fees are calculated and displayed at checkout before payment.
Free shipping is available when purchasing 3 or more items and using the code:
FREE
Promotional conditions may change, and only one promotion may be used per order unless otherwise stated.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
Tracking information may take several business days to update after shipment.
If your tracking information has not updated for an extended period, please contact us.
Email: help@jilutina.com
Please include your order number and the email address used at checkout.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address.
Email: help@jilutina.com
Please include your order number, current shipping address, and requested new shipping address.
We will try to update the address before processing begins.
Once an order has been processed, fulfilled, or shipped, we may not be able to change the shipping address.
What is your return policy?
You may request a return within 30 days after receiving your order.
To qualify for a return, the item must be unused, unworn, unwashed, undamaged, unaltered, and in its original condition.
The original packaging, tags, and labels should also be included where applicable.
For complete information, please review our Returns & Refunds Policy.
Who pays for return shipping?
Customers are generally responsible for return shipping costs when returning an item because of preference, fit, size, color, or another reason unrelated to a product fault.
If the item is damaged, defective, incorrect, or the issue was caused by LOENOO, we will review the situation and provide an appropriate solution.
Original shipping fees are generally non-refundable unless required by applicable law or the issue was caused by our error.
How do I request a return or refund?
Please contact us before sending an item back.
Email: help@jilutina.com
Please include:
Your order number
The email address used at checkout
The item you wish to return
The reason for the return
Clear photographs if the item is damaged, defective, or incorrect
After reviewing your request, we will provide the applicable return instructions.
Items sent back without prior return instructions may not be accepted.
When will I receive my refund?
After your returned item has been received and inspected, we will notify you by email about the refund status.
Approved refunds are normally initiated within 5 business days after inspection.
The refund will be issued to the original payment method.
Your bank, card provider, or payment service may require additional time to display the refund in your account.
Can I exchange an item?
Exchanges may be available for a different size or color when the requested replacement is in stock.
Please contact us before returning an item.
Email: help@jilutina.com
Please include your order number and the size or color you would like.
We cannot guarantee that the requested replacement will remain available while the exchange is being processed.
What payment methods do you accept?
Available payment methods are displayed at checkout before payment.
Payment options may vary depending on your country, currency, device, or payment provider.
For your security, please do not send your complete credit card number, card security code, payment password, or other sensitive payment information by email.
LOENOO will never request your complete payment card details or payment password through email.
Do you charge customs duties or import taxes?
International orders may be subject to customs duties, taxes, import fees, or handling charges depending on the destination country or region.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Customers are generally responsible for customs duties, taxes, and import fees required by local authorities.
What should I do if my package is delayed?
Please check the tracking information and contact the local carrier or delivery office first.
Carrier delays may occur because of customs processing, weather, holidays, delivery volume, or address issues.
If the tracking information has not updated for an extended period, please contact us.
Email: help@jilutina.com
Please include your order number and tracking number where available.
What should I do if my package is marked as delivered but I have not received it?
Please first check:
Around your delivery location
With household members
With neighbors
With front desk staff or building management
With your local carrier or delivery office
Some carriers mark packages as delivered shortly before the package physically arrives.
If you still cannot locate the package, contact us at:
Email: help@jilutina.com
Please include your order number and tracking information.
What should I do if I receive a damaged, defective, or incorrect item?
Please contact us as soon as possible.
Email: help@jilutina.com
Please include:
Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging where relevant
Please do not discard the item or packaging until your request has been reviewed.
How can I choose the right size?
Please review the size information provided on the applicable product page before ordering.
Product measurements may vary slightly depending on the design, material, and manufacturing process.
If you need help choosing a size, contact us before placing your order.
Email: help@jilutina.com
Please include the product name and any relevant sizing questions.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order.
Email: help@jilutina.com
Please include your order number and the email address used at checkout.
We will try to cancel the order before it enters processing or shipping.
Cancellation cannot be guaranteed once an order has been processed, fulfilled, or shipped.
Can I use more than one promotional code?
Only one promotional code or offer may be used per order unless otherwise stated.
Some discounts, free-shipping offers, or promotional codes may not be combined.
Where can I find more information?
You can review the following pages on our website:
Shipping Info
Returns & Refunds
Payment Methods
Privacy Policy
Terms of Service
Contact Us
Contact Us
For additional assistance, please contact our customer support team.
Store Name: Loenoo
Email: help@jilutina.com
Website: https://loenoo.com
We usually respond within 1–2 business days.
Thank you for shopping with LOENOO.