Privacy Policy
Privacy Policy
Last Updated: June 23, 2026
At LOENOO, we respect your privacy and care about how your personal information is collected, used, shared, and protected.
This Privacy Policy explains how LOENOO handles personal information when you visit our website, create an account, place an order, contact customer support, subscribe to marketing communications, or otherwise interact with us.
Store Name: Loenoo
Website: https://loenoo.com
Information We Collect
We may collect personal information that you provide directly to us, including:
Your name
Email address
Phone number
Shipping address
Billing address
Account information
Order and transaction details
Product preferences
Reviews, photographs, or other content you submit
Messages and communications sent to customer support
When you place an order, payment information is processed by secure third-party payment service providers.
LOENOO does not directly store your complete payment card number.
Information Collected Automatically
When you visit or interact with our website, we and our service providers may automatically collect certain information, including:
IP address
Browser type
Device type
Operating system
General location information
Pages and products viewed
Website activity
Referring website or source
Cookie identifiers
Shopping cart activity
Interactions with advertisements and marketing communications
This information helps us operate the website, understand how visitors use it, improve performance, prevent fraud, and provide more relevant content and advertising.
How We Use Your Information
We may use personal information to:
Process, confirm, and deliver orders
Provide order and shipping updates
Process payments and refunds
Manage returns and exchanges
Create and manage customer accounts
Respond to customer questions and support requests
Prevent fraud, abuse, and unauthorized transactions
Maintain the security of our website and services
Improve our products, website, and customer experience
Remember customer preferences and shopping cart information
Measure website, advertising, and marketing performance
Send marketing emails where you have subscribed or where otherwise permitted by law
Comply with legal, tax, accounting, and regulatory obligations
Enforce our policies and protect our legal rights
Legal Bases for Processing
Where applicable data protection laws require a legal basis, we may process personal information on the following grounds:
Performance of a Contract
We process information when necessary to accept, manage, fulfill, deliver, return, or refund an order.
Consent
We may rely on your consent for certain marketing communications, cookies, advertising technologies, or other optional activities.
Legitimate Interests
We may process information for legitimate business purposes, including improving our website, preventing fraud, securing our services, understanding website performance, and providing customer support.
Legal Obligations
We may process or retain information when required to comply with applicable laws, regulations, legal proceedings, tax requirements, or lawful government requests.
You may withdraw your consent at any time where processing is based on consent.
Withdrawal will not affect processing that occurred before consent was withdrawn.
Cookies and Similar Technologies
We and our approved service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
Keep the website functioning properly
Remember shopping cart contents
Remember language, currency, and website preferences
Maintain account sessions
Understand website traffic and visitor activity
Measure website and advertising performance
Detect fraud and improve security
Support personalized or relevant advertising
You may manage cookies through your browser settings or any cookie preference tools available on our website.
Blocking or deleting certain cookies may affect the operation of some website features.
For additional information, please review our Cookie Policy.
How We Share Information
We may share personal information with trusted third parties that help us operate our store and provide services, including:
Website hosting and e-commerce platform providers
Payment processors
Shipping carriers and fulfillment providers
Customer service providers
Email and communication providers
Fraud prevention and security providers
Analytics providers
Advertising and marketing partners
Professional advisers, including legal, accounting, and compliance providers
These service providers may access personal information only as reasonably necessary to perform services for us or as otherwise permitted by applicable law.
We may also disclose information:
When required by law, court order, subpoena, or legal process
To investigate fraud, abuse, security incidents, or unlawful activity
To protect the rights, property, safety, and security of LOENOO, our customers, or others
In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
Advertising and Analytics
We may work with advertising and analytics providers to understand website usage, measure marketing performance, and show advertisements that may be more relevant to visitors.
These providers may use cookies or similar technologies to collect information about your activity on our website and, where permitted, activity across other websites or services.
LOENOO does not sell personal information for money in the traditional sense.
However, certain advertising, analytics, or tracking activities may be considered a “sale” or “sharing” of personal information under some privacy laws.
Where applicable, you may request to opt out by visiting our Do Not Sell or Share My Personal Information page or by contacting us at help@jilutina.com.
Marketing Communications
If you subscribe to marketing communications, we may send you information about products, new arrivals, promotions, special offers, and LOENOO updates.
You may unsubscribe at any time by selecting the unsubscribe link included in our marketing emails.
You may continue to receive non-marketing communications relating to orders, payments, shipping, returns, account security, or customer support.
Your Privacy Rights
Depending on where you live and the laws that apply, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information
Request restriction of certain processing activities
Object to certain uses of personal information
Withdraw consent where processing is based on consent
Request a portable copy of certain personal information
Opt out of certain targeted advertising, sales, or sharing activities
Appeal a decision relating to a privacy request where applicable
Lodge a complaint with an applicable data protection authority
These rights may be subject to legal limitations and verification requirements.
California Privacy Rights
California residents may have additional rights under applicable privacy laws, including the right to:
Know the categories and specific pieces of personal information collected
Know the sources and purposes for which information is collected
Know the categories of third parties with whom information is disclosed, sold, or shared
Request correction or deletion of personal information
Opt out of the sale or sharing of personal information
Limit certain uses of sensitive personal information where applicable
Exercise privacy rights without unlawful discrimination
LOENOO does not discriminate against customers for exercising valid privacy rights.
How to Submit a Privacy Request
To submit a privacy request, please contact us at:
Email: help@jilutina.com
Please include:
Your full name
The email address associated with your account or order
Your country, state, or region
A clear description of your request
We may request additional information to reasonably verify your identity and protect your personal information.
Where permitted by applicable law, an authorized agent may submit a request on your behalf.
We may ask for proof that the agent is authorized to act for you.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
The length of our customer relationship
Order fulfillment and customer support requirements
Legal, tax, accounting, and reporting obligations
Fraud prevention and security requirements
Dispute resolution and enforcement needs
When personal information is no longer reasonably required, we may delete, anonymize, or securely restrict access to it.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure.
You are responsible for keeping your account password, order information, and device access secure.
International Data Transfers
LOENOO serves customers in different countries and works with service providers that may operate internationally.
As a result, personal information may be transferred to, stored in, or processed in countries outside the country where you live.
Where required by applicable law, reasonable safeguards will be used to protect personal information during international transfers.
Privacy and data protection laws may differ between countries.
Children’s Privacy
Our website and products are not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided personal information to us, please contact us at help@jilutina.com so that we can review and take appropriate action.
Third-Party Websites
Our website may contain links to websites, applications, payment services, social media platforms, or other services operated by third parties.
We do not control and are not responsible for the privacy, security, content, or practices of those third-party services.
We recommend reviewing the privacy policies of third-party services before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal obligations.
The updated version will be posted on this page with a revised “Last Updated” date.
Where required by applicable law, we may provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.
Store Name: Loenoo
Email: help@jilutina.com
Website: https://loenoo.com
We usually respond within 1–2 business days.
Thank you for trusting LOENOO.