Returns & Refunds
Returns & Refunds
At LOENOO, we want you to feel confident and comfortable with your order.
If something is not right, please contact us and we will do our best to help.
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Return Window
You may request a return within 30 days of receiving your order.
Return requests made after 30 days may not be accepted.
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Return Conditions
To be eligible for a return, items must be:
Unworn
Unwashed
Unused
Free from stains, odors, pet hair, and damage
Returned in their original condition
Returned with original tags and packaging when possible
Items that do not meet these conditions may not be accepted for return.
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Non-Returnable Items
The following items may not be eligible for return:
Final sale items
Gift cards
Items marked as non-returnable
Items that have been worn, washed, damaged, or altered
Items returned without approval
For hygiene and quality reasons, we reserve the right to refuse returns that do not meet our return conditions.
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How to Start a Return
To request a return, please contact us by email.
Email: help@jilutina.com
Please include:
Your order number
The email address used at checkout
The item you would like to return
The reason for your return request
A clear photo if the item is damaged, defective, or incorrect
Please do not send items back before contacting us.
Returns sent without approval may not be accepted.
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Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping method.
LOENOO is not responsible for returned packages that are lost or damaged in transit.
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Damaged, Defective, or Incorrect Items
Please check your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible.
Email: help@jilutina.com
Please include your order number and clear photos of the issue.
Once we review your request, we will help you with a suitable solution.
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Refund Processing
After we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Refund processing times may vary depending on your bank or payment provider.
Please allow several business days for the refund to appear in your account after it has been processed.
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Shipping Fees
Original shipping fees are non-refundable unless the return is due to our error, such as a damaged, defective, or incorrect item.
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Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to cancel it.
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Contact Us
If you have any questions about returns or refunds, please contact us.
Email: help@jilutina.com
We usually reply within 24-48 business hours.
Thank you for shopping with LOENOO.