Returns & Refunds

Returns & Refunds

Last Updated: June 23, 2026

At LOENOO, we want you to feel confident when shopping with us.

Please review this Returns & Refunds Policy before placing your order.

Store Name: Loenoo

Website: https://loenoo.com

Return Window

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, unaltered, and in its original condition.

The item must also include its original packaging, tags, and labels where applicable.

This 30-day return policy does not limit any mandatory consumer rights available under applicable law.

How to Request a Return

Please contact us before returning any item.

Email: help@jilutina.com

Please include:

Your order number

The email address used at checkout

The item you wish to return

The reason for the return

Clear photographs if the item is damaged, defective, or incorrect

Our customer support team usually responds within 1–2 business days.

After reviewing your request, we will provide return instructions and, where applicable, the correct return address.

Please do not send an item back before receiving return instructions from us.

Items returned without prior authorization or return instructions may not be accepted.

Return Shipping Costs

Customers are generally responsible for return shipping costs when returning an item because of preference, fit, size, color, or another reason unrelated to a product fault or order error.

If you receive an item that is damaged, defective, or different from what you ordered, LOENOO will provide an appropriate solution.

Depending on the circumstances, this may include:

A replacement

A refund

A partial refund

Reasonable return shipping assistance

Original shipping charges are generally non-refundable unless the return results from an error by LOENOO or a refund of those charges is required by applicable law.

We recommend using a trackable shipping service when returning an item.

LOENOO is not responsible for return packages that are lost or damaged before they are received at the designated return location.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us promptly.

Email: help@jilutina.com

Please include:

Your order number

A description of the issue

Clear photographs of the item

Clear photographs of the packaging where relevant

We will review the information and provide an appropriate solution.

Please do not discard the item or its packaging until your request has been reviewed.

Refunds

After your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the order.

Approved refunds are normally initiated within 5 business days after the returned item has been received and inspected.

Refunds will always be processed within any mandatory time limit required by applicable law.

Your bank, card issuer, or payment service provider may require additional time to display the refund in your account.

LOENOO does not control payment-provider processing times.

Shipping fees, customs duties, taxes, and other charges will be refunded only where stated in this policy or required by applicable law.

Partial Refunds

In certain circumstances, only a partial refund may be approved.

This may apply where an item:

Shows signs of use beyond what is reasonably necessary to inspect it

Is returned damaged for reasons not caused by LOENOO

Is missing original parts, packaging, tags, or accessories

Has been altered after delivery

Is returned outside the stated return period

Any deduction will be reasonable, proportionate, and subject to applicable consumer protection laws.

Exchanges

Exchanges may be available for a different size or color when replacement inventory is available.

Please contact us before sending an item back.

Email: help@jilutina.com

Please provide your order number and the size or color you would like.

We cannot guarantee that the requested replacement item will remain available while an exchange is being processed.

If the requested replacement is unavailable, we may offer another available option or a refund.

Non-Returnable Items

The following items may not be eligible for return:

Items that have been worn, washed, used, damaged, stained, altered, or modified after delivery

Items returned without their original packaging, tags, labels, parts, or accessories where applicable

Items clearly marked as final sale before purchase

Personalized, customized, or made-to-order items

Gift cards

Items that cannot be returned for hygiene or health-protection reasons after being unsealed, where applicable

An item will not be treated as non-returnable where doing so would conflict with mandatory consumer rights or where the item is faulty, damaged, or not as described.

Order Cancellations

To request an order cancellation, please contact us as soon as possible.

Email: help@jilutina.com

Please include your order number and the email address used at checkout.

We will try to cancel the order before it enters processing or shipping.

However, cancellation cannot be guaranteed once an order has been processed, prepared, fulfilled, or shipped.

If the order can no longer be canceled, you may request a return after receiving it, subject to this policy and applicable law.

Failed Delivery and Returned Packages

Please make sure your name, shipping address, postal code, and other delivery information are complete and correct before placing an order.

If a package is returned because of:

An incorrect or incomplete shipping address

Repeated unsuccessful delivery attempts

Failure to collect the package

Refusal of delivery without an eligible return reason

Additional shipping or handling costs may apply.

Where permitted by applicable law, these reasonable costs may be deducted from the refund.

Original shipping costs may not be refundable unless the failed delivery was caused by LOENOO, the carrier acting on our behalf, or another circumstance for which we are legally responsible.

Return Address Notice

Please contact us before returning an item.

The correct return location may depend on the delivery destination, product, warehouse, and reason for the return.

We will provide the applicable return instructions after reviewing your request.

Do not return products to the address shown on a shipping label without first receiving confirmation.

Items sent to an unauthorized or incorrect address may be delayed, refused, or lost.

International Returns

Customers returning items internationally may be responsible for return postage, customs declarations, import charges, or other transportation costs unless the return is caused by a damaged, defective, or incorrect item.

Please mark the shipment accurately as returned merchandise where permitted.

LOENOO is not responsible for customs delays or charges caused by incorrect return documentation supplied by the customer.

Mandatory Consumer Rights

Nothing in this Returns & Refunds Policy excludes, restricts, or replaces any consumer rights that cannot legally be excluded or limited.

Customers may have additional rights depending on their country, state, province, or region.

Where applicable law provides more favorable cancellation, return, repair, replacement, or refund rights, those mandatory rights will apply.

Changes to This Policy

We may update this Returns & Refunds Policy from time to time.

Any updated version will be posted on this page with a revised “Last Updated” date.

Changes will not reduce any mandatory rights that already apply to an order.

Contact Us

If you have questions about a return, refund, exchange, cancellation, or order, please contact us.

Store Name: Loenoo

Email: help@jilutina.com

Website: https://loenoo.com

Customer support usually responds within 1–2 business days.

Thank you for shopping with LOENOO.