Privacy Policy
PRIVACY POLICY
Last Updated: June 17, 2026
LOENOO respects your privacy and is committed to handling your personal information clearly, responsibly, and securely.
This Privacy Policy explains how LOENOO collects, uses, shares, stores, and protects personal information when you visit loenoo.com, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
01 | INFORMATION WE COLLECT
Depending on how you interact with LOENOO, we may collect the following information:
CONTACT INFORMATION
Name
Email address
Telephone number
Billing address
Shipping address
ORDER & TRANSACTION INFORMATION
Products purchased
Order number
Order value
Currency
Shipping method
Delivery status
Returns, exchanges, and refund history
ACCOUNT INFORMATION
Login details
Saved addresses
Wishlist information
Communication preferences
Account activity
PAYMENT INFORMATION
Payments are processed through authorised third-party payment providers.
LOENOO does not normally receive or store your complete card number, security code, banking password, or payment-account password.
We may receive limited payment information, such as the payment method used, transaction status, billing details, and partial card information.
DEVICE & WEBSITE INFORMATION
IP address
Browser type
Device type
Operating system
Approximate location
Pages viewed
Products viewed
Referring website
Time spent on the website
Clicks and interactions
Cookie and similar technology information
CUSTOMER CARE INFORMATION
Messages sent to our customer care team
Order enquiries
Sizing questions
Return and exchange requests
Photos or documents submitted to support a request
Product reviews, feedback, or other content you choose to provide
MARKETING INFORMATION
Email subscription status
Marketing preferences
Interaction with promotional emails
Advertising and campaign engagement
02 | HOW WE COLLECT INFORMATION
We may collect personal information:
Directly from you when you place an order, create an account, complete a form, contact us, or subscribe to communications
Automatically through cookies, pixels, log files, and similar technologies
From payment providers, delivery carriers, fraud-prevention services, analytics providers, and advertising partners
From social media platforms when you interact with LOENOO content or advertisements
From publicly available sources where permitted by law
03 | HOW WE USE YOUR INFORMATION
We may use personal information to:
Process and fulfil orders
Arrange shipping and delivery
Provide order confirmations and tracking updates
Process returns, exchanges, and refunds
Respond to customer questions
Provide sizing and product support
Maintain customer accounts
Verify payments and prevent fraud
Protect our website, customers, and business
Improve our products, website, and customer experience
Understand website performance and shopping behaviour
Personalise content and product recommendations
Send marketing communications where permitted
Measure advertising performance
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes and enforce our policies
We aim to collect and use only the information reasonably required for these purposes.
04 | HOW WE SHARE INFORMATION
We may share personal information with trusted third parties that help us operate our business, including:
E-commerce and website service providers
Payment processors
Fraud-prevention and identity-verification providers
Warehousing and fulfilment partners
Shipping carriers and delivery providers
Customer-service systems
Email and communication providers
Analytics providers
Advertising and social media platforms
Professional advisers, including accountants, insurers, and legal advisers
Government authorities or law-enforcement agencies where required by law
These providers may access personal information only as needed to perform their services, subject to their own legal and contractual responsibilities.
We may also disclose information:
To protect the rights, safety, property, or security of LOENOO, our customers, or others
To investigate fraud, misuse, or suspected illegal activity
In connection with a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business
With your consent or at your direction
05 | ADVERTISING, SALE & SHARING
LOENOO does not sell personal information directly in exchange for money.
However, some privacy laws may define certain disclosures to analytics, advertising, or social media partners as a “sale,” “sharing,” or use for targeted advertising.
These partners may receive information such as:
Device identifiers
IP address
Cookie identifiers
Pages or products viewed
Website interactions
Advertising engagement
Where applicable, you may request to opt out of these activities through our cookie-preference tools or by contacting us.
Email: help@jilutina.com
06 | COOKIES & SIMILAR TECHNOLOGIES
LOENOO and its service providers may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
Keep the website functioning
Remember your settings and shopping bag
Maintain account sessions
Understand website usage
Measure website performance
Detect suspicious activity
Personalise content
Measure and deliver advertising
Cookies may include:
ESSENTIAL COOKIES
Required for website operation, checkout, security, and account functions.
PREFERENCE COOKIES
Remember choices such as language, region, and display settings.
ANALYTICS COOKIES
Help us understand how visitors use the website.
ADVERTISING COOKIES
Help measure advertisements and show content that may be more relevant to you.
You may manage cookies through your browser settings or any cookie-preference tool available on our website.
Blocking some cookies may affect website functions, checkout, or saved preferences.
07 | MARKETING COMMUNICATIONS
If you subscribe to LOENOO marketing, we may send information about:
New collections
Product releases
Fabric stories
Restocks
Offers and promotions
Brand updates
You may unsubscribe at any time by clicking the unsubscribe link in a marketing email.
You may still receive essential service communications relating to an order, payment, delivery, return, account, or security matter.
08 | PAYMENT SECURITY
Payments are handled by authorised payment providers using their own security systems and privacy practices.
LOENOO will never ask you to send your complete card number, card security code, banking password, or payment-account password by email or social media.
If you receive a suspicious request claiming to represent LOENOO, contact us before responding.
09 | INTERNATIONAL DATA TRANSFERS
LOENOO serves customers in multiple countries.
Our website providers, payment processors, delivery partners, analytics providers, and other service providers may process personal information outside the country where you live.
Privacy laws in those locations may differ from those in your country.
Where required, we take reasonable steps to use providers and safeguards intended to protect personal information during international processing or transfer.
10 | DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
Complete orders
Provide customer support
Maintain accounts
Process returns and refunds
Prevent fraud
Meet tax, accounting, legal, and regulatory requirements
Resolve disputes
Enforce agreements
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may delete, destroy, or de-identify it, subject to applicable legal obligations.
11 | DATA SECURITY
We use reasonable administrative, technical, and organisational measures designed to protect personal information against:
Loss
Misuse
Unauthorised access
Unauthorised disclosure
Alteration
Destruction
No website, electronic transmission, or storage system can be guaranteed to be completely secure.
Please use a strong, unique password and do not share account or payment credentials with others.
12 | YOUR PRIVACY RIGHTS
Depending on where you live and the laws that apply, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Object to or restrict certain uses of information
Request a portable copy of certain information
Opt out of certain targeted advertising, sale, or sharing activities
Unsubscribe from marketing communications
Submit a privacy complaint
Request information about categories of personal information collected, used, or disclosed
Receive equal service and pricing when exercising applicable privacy rights
Some rights may be subject to legal exceptions.
To protect your information, we may need to verify your identity before completing a request.
To submit a privacy request, contact:
Please use the subject line:
PRIVACY REQUEST
Include your full name, email address, country or region, and a clear description of your request.
We will respond within the timeframe required by applicable law.
13 | UNITED STATES PRIVACY INFORMATION
Residents of certain US states may have additional privacy rights, depending on the law and whether it applies to LOENOO.
These may include rights to access, correct, delete, or obtain a copy of personal information, and to opt out of certain sales, sharing, targeted advertising, or profiling activities.
We do not discriminate against customers for exercising legally protected privacy rights.
14 | CANADIAN PRIVACY INFORMATION
Canadian customers may request access to personal information held about them and request correction of inaccurate information.
Where processing depends on consent, you may withdraw consent, subject to legal or contractual restrictions and reasonable notice.
You may also contact us with questions or complaints about how your personal information is handled.
15 | AUSTRALIAN PRIVACY INFORMATION
Australian customers may request access to or correction of personal information we hold, subject to applicable exceptions.
Privacy complaints should first be submitted to us using the contact information below.
We will review the concern and respond within a reasonable period.
16 | CHILDREN’S PRIVACY
LOENOO is not intended for children under 13 years of age.
We do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information without appropriate permission, contact us so we can review and delete it where required.
17 | THIRD-PARTY LINKS
Our website may contain links to websites, social media platforms, payment services, or other services operated by third parties.
LOENOO does not control the privacy or security practices of those third parties.
Please review their privacy policies before providing personal information.
18 | CHANGES TO THIS POLICY
We may update this Privacy Policy when our services, technology, business practices, or legal obligations change.
The updated version will be posted on this page with a revised “Last Updated” date.
Where required, we may provide additional notice of significant changes.
19 | CONTACT US
For questions, requests, or complaints relating to privacy, contact:
LOENOO Privacy Team
Website: loenoo.com
Email: help@jilutina.com
Please use the subject line:
PRIVACY ENQUIRY
We aim to respond within 1–2 business days, although formal privacy requests may require additional time for verification and review.
ONE ORIGIN. ONE BLOOM.
Your trust matters at every step.